Minimize IT costs while maintaining the highest level of service
Whether you are a chain retailer, a law office, or a service provider with multiple offices and sites, your needs are essentially the same: security, speed, reliability and access.
Our Private network services provide you with reliable, speed-of-light, end-to-end connections to the Internet and between your places of business.
What to expect from Openface
Whether your enterprise is best served by a Carrier Ethernet or MPLS network, Openface will provide the necessary engineering consulting and present you with options that cater to your specific requirements.
Our managed MPLS network solutions are designed to provide security, speed and reliability without the required in-house IT resources normally associated with private networks. (Below is an example of a customer network diagram created for a client’s IP-VPN MPLS layer 3 network solution.)
A robust wholly-owned backbone and the right last mile provider
With our network of partners, our fibre ring that spans the Northeastern Corridor, and exchanges in Montreal, Toronto, and NYC, our private network solutions have the strongest infrastructural foundation around, covering 99% of the major metropolitan areas in North America.
Why Openface is your preferred partner
Quite simply, we're network builders. Our experience and expertise has lead us to the following rule: Approach the project as engineers, approach our clients as partners.
Listen & Assess
An account manager (who is then assigned to the account permanently) and a sales engineer attend the first meeting, listening to the client’s specific needs and pain points. Our goal here is to understand and collaborate with the client to address the issues and provide a solution that helps them attain their objectives.
Engineer & Propose
Once we have understood the customer’s needs, we engineer the solution. We check on fibre availability at the different locations, create a first draft visual diagram/topology for the client with our proposed solution, and consulting with the client at every turn. This approach means every contract is tailor-made for the specific client.
Execute & Support
Contract signed, a dedicated project manager handles our team, 3rd parties, and reports regularly on the project’s status. Any issues are handled transparently with the client to prevent any surprises. Once the solution is delivered, our support team is briefed and the account is monitored 24/7 from that point on.
When choosing our ISP, I was looking for a provider that shared our values: quality products, competitive pricing, while being involved in the community. Openface immediately stood out when I met their representatives at NorthSec, where we were both sponsors. As soon as our new office space in downtown Montreal was ready, the fibre was installed, tested and fully functional. They offer results and service!
Openface definitely has the best customer experience in Montreal as regards both service and sales quality, and price. They are open and understanding of our needs and can easily suggest the best solutions while offering us an interesting network of partners with whom we’ve built excellent relationships over the past few years. We’ve been Openface clients for 3 years now and it will definitely stay that way for the coming years.
Palais des Congres
Openface’s contribution was THE deciding factor in the success of our technological implementations at the Palais des Congrès in Montreal.
Thanks to their strategic suggestions for our telecommunications projects and their efficient delivery, Openface respected the schedule, provided a competitive price and exceeded our expectations.