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Life at Openface

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Life at Openface

We started as a small group of geeks and after 20 years, we’re just a bigger group of geeks. We constantly add new and younger geeks into the family, while the rest of us become older geeks, and it’s beautiful.

Youth and maturity come together in a range of interesting ways to create a dynamic culture that is as comfortable designing the schematics of a private network as shooting each other in a high-stakes game of paintball. Geeklife!

 

Always on the lookout for geeks with passion for technology who want to join the team!

We are proud of the dynamic team we are continuing to build as well as the synergy of talents that comes with it. Our family of geeks, gamers, and engineers always finds ways to spend some down-time together. We’ve done the Pepper challenge, gone to see The Last Jedi together (all of us), killed each other in paintball, and pitted our wits against a series of Escape Games. We take our work seriously, but we also appreciate the value of fun and its ability to increase productivity and cohesion.

If you want to be a part of this dynamic group of geeks focused on providing the best telecommunication solutions to businesses, then have a look at our open positions below.

Job Openings

Currently looking to fill the following positions. If you’re interested, contact us today to apply, by calling or emailing us at: jobs@openface.com

Sales Engineer

A good candidate would be able to serve as a bridge between clients and different departments at Openface, particularly sales and implementations.

See the job specifications


 

Account Executive

An account manager is responsible for achieving and exceeding sales quotas and maintain overall profitability. Through customer interaction, the account Manager creates value by identifying customer needs and proposing solutions that meet and exceed their requirements.

See the job specifications


 

Network Engineer

A Network Engineer at Openface takes a lead role in planning, implementing, and maintaining the core network and related critical infrastructure, as well as acting in a technical advisory role to other teams.

See the job specifications


 

Installation Agent

Instalation agents at Openface are part of a dynamic team of professionals who spend a significant amount of time outdoors, planning, implementing, and maintaining the hardware that is critical to the network’s infrastructure, which can mean climbing buildings to install antennas or going below ground to install fibre optic cabling.

See the job specifications

 

Fun is as much a part of our culture as is our obsession with technology.

 


Sales Engineer

The Sales Engineer will work in collaboration with the sales team to serves customers by identifying their needs; engineering adaptations of products and services. Responsible for devising ways that products and services can be designed to fit customer’s needs. Guide prospect customers in the selection of a wide range of services including our fiber optic network services, wireless microwave links, colocation in our data centre and voice over IP services.

A good candidate would be able to serve as a bridge between clients and different departments at Openface, particularly sales and implementations.

Sales Engineer Job Duties:

  • Participate in client calls and field engagements with Account Executives to discover needs and present solutions.
  • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers to understand service requirements. Provides product, service, or equipment technical and engineering information by answering questions and requests
  • Translate complex business requirements into technology solutions.
  • Develop and communicate overall solution including high-level solution design, diagrams, plans, and related customer documents; consulting with network engineers, system admins and other professional and technical personnel.
  • Ensure solutions proposed are feasible and easy to implement based on the company’s current infrastructure.
  • Determines improvements in solutions by analyzing service applications in customer environment; engineering or proposing changes in equipment, processes, or use of services.
  • Gains customer acceptance by explaining benefits of products and adjusting solutions to meet customer’s needs, or by demonstrating operations improvements or cost reductions.
  • Assist solution deployments by working with the implementations team, providing details on customer solutions and updating solution design documentation.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed; providing information and commentary pertinent to deliberations; recommending options and courses of action; implementing directives.
  • Contributes to team effort by accomplishing related tasks as needed.
  • Stay up to date with current technologies and solutions. Expected to develop a deep understanding of industry trends and competitive offerings

 
Sales Engineer Skills and Qualifications:

  • BS, CS, or University degree equivalent plus 5 years’ experience in network engineering or telecommunications support environment.
  • 5+ years of experience in network engineering or telecommunications support environment.
  • Presentation and confidence to act as the technical authority during the sales process – performing needs assessments, and making recommendations based on the discovered needs; working with a wide variety of stakeholders to gather needed information throughout the process to close the sale.
  • IP Internetworking experience, Routing (VRRP, OSPF, BGP), Switching, MPLS, Traffic Shaping / QoS, etc.
  • Experienced in design, implementation, and support of complex routing and switching deployments. Expert level internetworking troubleshooting in a large-scale network environment.
  • Deep understanding of fiber optics network design and implementation
  • Proficiency in MS Visio
  • Experience with VoIP solutions
  • Experience in Data Centre operations is an asset (colocation and managed services)
  • Experience in cloud interconnect projects is an asset
  • Knowledge of wireless communications technologies is an asset
  • Strong verbal and written communication skills in English and French.

 
Profile

  • Passionate by technology
  • High attention to detail
  • Excellent communication skills
  • Ability to manage several projects simultaneously

 


Account Executive

Openface is looking for an account manager / account executive to join our sales team and help grow the largest independent B2B-focused ISP in Montreal.

Openface operates an IP/MPLS backbone spanning 4 major cities in 2 countries, and is a leader in delivering MEF 2.0 compliant Carrier Ethernet solutions. Openface has a wholly-owned fibre optic network spanning 75+ KM in Montreal, with a dedicated Outside Plant team to build and maintain it. Openface also has interconnections and wholesale agreements with every major telecom provider in Canada, giving it access to 98%+ of all metro footprints.

An account manager is responsible for achieving and exceeding sales quotas and maintain overall profitability. Through customer interaction, the account Manager creates value by identifying customer needs and proposing solutions that meet and exceed their requirements.

Duties and Responsibilities

  • Achieve revenue and profitability targets
  • Manage sales pipeline through the use of a CRM
  • Develop a lasting relationship with customer by always providing value through interactions – Contrary to industry standard, Openface does not reassign account managers to a retention team – account managers retain and are responsible for their accounts in perpetuity

Skills and Experience

Required

  • Bilingual French English
  • At least 5 years of B2B sales experience
  • At least 2 years of experience in the Montreal market
  • Bachelor degree in computer science/engineering, business, or other relevant fields
  • A solid understanding of the telecommunications market, and specifically of LAN / WAN
  • Excellent communication skills
  • Excellent negotiation skills
  • Good knowledge of Microsoft office tools
  • Ability to relate technical solutions to customer requirements
  • Very high degree of motivation and professionalism

 
Assets

  • Previous sales experience at an ISP or data center operator, selling B2B services (fiber optic connections, private networks MPLS / Carrier Ethernet, Colocation, etc.)
  • Knowledge of hosting, VoIP, cloud solutions
  • Excellent foosball skills =-)

Please send any inquiries to jobs@openface.com

 


Network Engineer

Openface is looking for a Network Engineer to join our team and help operate and grow the largest independent ISP in Montreal. Openface operates an IP/MPLS backbone spanning 4 major cities in 2 countries, and is a leader in delivering MEF 2.0 compliant Carrier Ethernet solutions. Openface has a wholly-owned fibre optic network spanning the downtown core of Montreal, with a dedicated Outside Plant team to build and maintain it.

A Network Engineer at Openface takes a lead role in planning, implementing, and maintaining the core network and related critical infrastructure, as well as acting in a technical advisory role to other teams.

Duties and Responsibilities

  • Maintains the company Internet connections (BGP peers)
  • Implements traffic engineering
  • Maintains and upgrades core network equipment (routers and switches)
  • Provides core network performance assurance
  • Monitors network status and provides reports to customer service and operations managers
  • Serves as the technical contact for communications providers with respect to core network management
  • Develops and implements core network security policy
  • Acts as top escalation (“level 3”) technical support for core network issues
  • Evaluates and recommends network equipment for purchase
  • Supports sales engineers on network design and engineering major customer accounts
  • Researches and develops ISP products and services
  • Provides technical insight and advice to fellow NOC staff, as well as systems & support teams

 
Skills and Experience

Required

  • At least 2 years experience in ISP Network Operations
  • Operational experience with Juniper routers & switches
  • MPLS & RSVP-TE
  • Routing protocols (BGP, OSPF)
  • Network management protocols (SNMP and/or NETCONF)
  • Network security & firewall concepts
  • Strong analytical and diagnostic skills
  • Strong oral and written communication

 
Assets

  • Juniper and/or Cisco certifications
  • Experience with Ciena devices
  • MEF Carrier Ethernet 2.0 experience and/or certification
  • Broadband wireless technologies
  • SDN, NFV
  • Shell scripting & systems programming
  • Ability to interface directly with clients
  • Bilingual French / English

Please send any inquiries to jobs@openface.com
 


Installation Agent

Responsibilities: Work realization and supervision

  • Go to person and point of contact when carrying out work
  • Ensure proper jobs preparation, maintenance and installation
  • Lead installation crews from technical work plans
  • Delegate and assign tasks to workers before, during and after work completion
  • Participate in the maintenance, installation and emergency work of fiber optic and wireless networks, indoor and outdoor
  • Make sure the teams know and:
  • follow the processes and standards of work and safety
  • use tools and safety devices appropriately
  • Ensure deadlines are respected
  • Reorganize team schedules as needed
  • Responsible for the order and maintenance of vehicles, workspaces and tools.

 
Administrative responsibilities:

  • Keep the inventory up-to-date
  • Responsible for materials procurement
  • Periodically perform safety inspections, produce and log reports
  • Help define and update the written installation standards
  • Ensure the timely documentation production:
  • time sheets
  • projects’ billing reports
  • technical plans discrepancies
  • tools and pre-work checklists
  • pictures of all work done
  • Take part in the selection of new installer candidates
  • Evaluate and report on installers progress
  • Take part in the periodic installers evaluation

 
Benefits:

  • Paid training
  • Company insurance plan
  • Team focus on quality and safety

 
Requirements:

  • 3 years of experience in personnel management
  • Increased sense of organization
  • 5 years of experience in Fiber Optic and Cat5 installation
  • Fiber splicing and testing experience
  • Antenna installation (an asset)
  • Class 5 driver’s license (class 3 an asset)
  • Customer centric, professional and presentable
  • Ability to work in a physically demanding environment and in all weather conditions
  • Work at heights and confined spaces
  • Adapted schedule as per customer requirements

Please send any inquiries to jobs@openface.com

 

 

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